Privacy Policy

1. Information

Mothers Star Music Pvt. Ltd. is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.mothersstarmusic.com. We are committed to protecting your personal information and handling it in accordance with applicable laws and regulations of Nepal.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through payment gateways)
• Order history and preferences

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders.
• Communicate with you about your purchases and inquiries.
• Send promotional offers and newsletters.
• Improve our website and customer experience.
• Comply with legal obligations.
• Prevent fraud and ensure website security.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

• Delivery and logistics partners to fulfill your orders.
• Payment gateway providers to process transactions securely.
• Legal authorities if required by law.

All third parties we work with are required to handle your data responsibly.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, and complying with applicable legal and regulatory requirements. Once your personal information is no longer required for these purposes, we will take reasonable steps to securely delete, destroy, or anonymize the information so that it can no longer be associated with you, unless retention is required or permitted by law.

7. Your Rights

You may request access to the personal information we hold about you or request corrections to any inaccurate or incomplete information by contacting us using the details provided in this Privacy Policy.

We may require additional information to verify your identity before processing your request. Where permitted by law, we may refuse requests that are unreasonable, excessive, or not legally required.

If applicable, we may charge a reasonable administrative fee for processing certain requests and will inform you of any such fee in advance.

To exercise any of these rights, contact us at: info.mothersstarmusic@gmail.com

8.Children and Minors

Our website and services are intended for individuals who are legally capable of entering into binding agreements under applicable law. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you are under the age of majority, you may use our website only under the supervision of a parent or legal guardian. Parents and guardians are responsible for monitoring the online activities of minors under their care. We are not responsible for any unauthorized use of our website or services by minors or other users.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.